tag:status.workast.com,2005:/historyWorkast Status - Incident History2024-03-19T01:48:34-07:00Workasttag:status.workast.com,2005:Incident/47800652020-08-04T11:18:16-07:002020-08-04T11:18:17-07:00Web application unavailble<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>11:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.workast.com,2005:Incident/40855902020-05-11T08:13:12-07:002020-05-11T08:13:12-07:00Application unavailable<p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>07:44</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.workast.com,2005:Incident/38108212020-03-31T01:00:00-07:002020-03-31T09:15:41-07:00API unavailble<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Resolved</strong> - For a few hours the API was unavailable which affected the rest of our services</p>tag:status.workast.com,2005:Incident/38006882020-03-29T16:30:31-07:002020-03-29T16:30:32-07:00Database migration<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>16:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.workast.com,2005:Incident/33154092019-12-12T16:32:58-08:002019-12-12T16:32:58-08:00Notifications running behind<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>16:32</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>12:51</var> PST</small><br><strong>Monitoring</strong> - We detected that our notifications were not working and we restarted our service meaning that some notifications that you haven't received will start to come now.</p>tag:status.workast.com,2005:Incident/23532112019-04-26T15:20:12-07:002019-04-26T15:20:12-07:00System down<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>15:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>15:19</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.workast.com,2005:Incident/23445802019-04-22T21:30:59-07:002019-04-22T21:30:59-07:00Updating DB<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>21:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>20:58</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.workast.com,2005:Incident/23445312019-04-22T20:50:56-07:002019-04-22T20:50:56-07:00Updating Database<p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>20:50</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>20:20</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>20:17</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.workast.com,2005:Incident/22236552019-02-23T10:15:51-08:002019-02-23T10:15:51-08:00Database migration<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:15</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:45</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:34</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.workast.com,2005:Incident/22151312019-02-19T14:27:41-08:002019-02-19T14:27:41-08:00API slow response<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Resolved</strong> - Systems are back to normal.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:07</var> PST</small><br><strong>Investigating</strong> - We are experiencing a slowdown in our API service, we are currently investigating.</p>tag:status.workast.com,2005:Incident/21057652018-12-17T15:50:04-08:002019-01-09T22:55:12-08:00This is an example incident<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>15:50</var> PST</small><br><strong>Resolved</strong> - Empathize with those affected and let them know everything is operating as normal.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>15:40</var> PST</small><br><strong>Monitoring</strong> - Let your users know once a fix is in place, and keep communication clear and precise.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>15:46</var> PST</small><br><strong>Identified</strong> - As you continue to work through the incident, update your customers frequently.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>16:16</var> PST</small><br><strong>Investigating</strong> - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.</p>